Level 2/3 Technical Support Agent

Position Overview:

We are seeking a skilled and motivated Level 2/3 Technical Support Agent to join our team. As a Technical Support Agent, you will play a crucial role in ensuring the seamless operation of our digital banking platform. Your primary responsibilities will include providing technical support to our internal ticketing system, resolving complex issues, and collaborating with our engineering team to improve system reliability.

Key Responsibilities:

• Provide Level 2 and Level 3 technical support to tickets created from various departments in the company.
• Troubleshoot and resolve technical issues related to our digital banking platform.
• Utilize SQL Query language knowledge to retrieve and analyze data from databases.
• Analyze and interpret logs from various sources to identify and resolve issues.
• Collaborate with software engineers to understand and troubleshoot .NET and PHP code.
• Assist in the continuous improvement of our digital banking systems and processes.
• Document and track customer inquiries and resolutions in our ticketing system.
• Ensure a high level of satisfaction through excellent communication and problem-solving skills.

Qualifications:

• Bachelor's degree in Computer Science or a related field (or equivalent work experience).
• Strong knowledge of SQL Query language is mandatory.
• Proven experience in technical support, with a focus on Level 2/3 support.
• Software engineering background would be an advantage.
• Familiarity with .NET and PHP code is a plus.
• Ability to analyze and troubleshoot complex technical issues.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic startup environment.
• Strong problem-solving skills and attention to detail.
• A passion for delivering exceptional customer service.
• Swiss or EU (Permit Holder) applications will be considered only.

What We Offer:

• Competitive salary.
• Opportunity to work in a dynamic and innovative startup environment.
• Collaborative and inclusive company culture.
• Continuous learning and career development opportunities.
• Chance to be part of a team that is reshaping the future of banking.

About FlowBank 

At FlowBank, we are on a mission to be the leader in banking and trading services, committed to serving our clients with passion and transparency. We deliver the tools to help private investors reach their financial goals. With FlowBank people can invest with no minimums and learn about investing through educational content via our market insights blog, daily newsletters, and social-first content. 

FlowBank was founded in 2020 by CEO Charles Henri Sabet, with headquarters in Geneva and an office in Zurich, the bank currently employs 120 people. The bank provides online investing and trading services and access to over 50,000 financial products at the best prices. It was recently found to be the most competitive trading provider in Switzerland by Neue Zürcher Zeitung. FlowBank is licensed by the Swiss Financial Market Supervisory Authority (FINMA) and a member of esisuisse.  

It is also a member of the Swiss Bankers Association.