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Customer Support Agent (ZH)

Are you ready for a new challenge?
At FlowBank we offer you to be a part of a great journey, in a Company with a clear start-up attitude and with global coverage. Our work environment is truly international with a diverse and talented group of people. It never stands still it's dynamic, fast moving and always exciting! Project-orientation and change is constant. We empower every employee to take advantage of the many opportunities that come their way to continuously learn and create new experiences aligned with their personal background.
We are looking for a Customer Support Agent to join our Sales department

Purpose and Mission
He/She is a member of FlowBank SA, in the customer service team.

 

Main tasks
    ◦    Advice for new customers by phone or customer contact when opening an account and missing documents
    ◦    Explain the FlowBank homepage (navigation, use of tools)
    ◦    Customer advice on technical problems
    ◦    Support services in close cooperation with our back office at the headquarters
    ◦    Written and oral processing of email inquiries
    ◦    Different marketing and outbound projects
    ◦    Various administrative activities
    ◦    Receiving stock exchange orders, shares, bonds, funds, warrants, structured products, options, futures, forex, fiduciary investments
    ◦    Entry of stock market orders
    ◦    Independent processing of customer complaint

 

Skills & Qualifications
    ◦    Completed bank training and 1-2 years of experience in the industry
    ◦    In addition to your German mother tongue, you have excellent knowledge of English, a third language would be an asset
    ◦    You have service-oriented thinking, enjoyment of customer contact and a sense for networking
    ◦    You have affinity for the stock exchange and interest in the markets
    ◦    You have the ability to recognize dangers and assess them according to their urgency
    ◦    You are flexible about working hours
    ◦    You are dynamic and motivated
    ◦    You have a basic mathematical knowledge, be stress-resistant, willing to learn and determined
    ◦    You have a blank criminal record and certificate of non-prosecution


 

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